FAQs

Where can I buy Pacific Bags products?

We are only available online for now. 

Where do you ship?

We currently ship in the continental US, Alaska, Hawaii and Puerto Rico.

How much is shipping?

Shipping prices vary. You can find exact pricing on our shipping page

Do you ship internationally?

Sorry, but we do not ship internationally. 

What payment methods are accepted?

We accept Visa, MasterCard, American Express, and Discover credit cards.

How do I return an order?

Just send your item back to us for a full refund. See our return policy for more information. 

What is the warranty on luggage and bags?

We offer a limited lifetime warranty on all suitcases; and a limited one-year warranty on all soft bags and accessories.

How do you manage repairs?

If anything breaks, we’ll fix or replace it for you under the terms of the warranty.

How do I set the lock on my luggage?

Here are simple details for setting the locks on Pacific Bags hardcases.

How can I get in contact with you?

You can email for assistance. Our office contact information is:

Pacific Bags, LLC
7518 N. Chicago Ave.
Portland, OR 97203
Office: 503-928-8620
info@pacificbags.us